PATHWAYS TO EXCELLENCE
The Largest Independent Global Customer Success Conference
#thecustomerconference
THE CUSTOMER CONFERENCE
The Customer Conference is the leading international independent Customer Success event for tech companies that brings together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks.
This virtual LIVE event is the largest independent Customer Success conference on Earth!
100
SPEAKERS
4000
CS EXPERTS
70
COUNTRIES
60
INTERACTIVE
SESSIONS
5
THEMED
STREAMS
YOUR TCC EXPERIENCE
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2 days loaded with handpicked high-quality content
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First-rate independent program: sessions, panel discussions, fireside chats, masterclasses, AMA sessions run by the industry-recognized leaders
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Advanced virtual platform organizing the program in 5 streams
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Learn from the industry Thought Leaders - sharpen your CS strategy, improve current processes and accelerate the growth of your company
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All streams are hosted by CS professionals
SPEAKERS
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Omid Razavi
Chief Customer Officer
SupportLogic
Keri Keeling
Global Head, Customer Success
Innovation & Intelligence at VMware
Kalina Bryant
Global Head of Customer Advocacy
at Asana / Founder of UnapologeTECH
Pat Phelan
Chief Customer Officer
GoCardless
Irit Eizips
Chief Customers Officer & CEO
CSM PRACTICE
Chris Singh
Senior Vice President & Global Head - Customer Success at Blackbaud
Ed Powers
Principal Consultant
Service Excellence Partners
Dave Blake
Founder/CEO
ClientSuccess
Jon Herstein
Chief Customer Officer
Box
Alex Krug
Co-founder
Baton
Paul Henderson
Director
Outcome Leaders
Michael Harnum
Chief Executive Officer
ESG
Aaron Thompson
Chief Revenue Officer
SuccessCOACHING
Boaz Arbel
VP Operations & Support
Logz.io
Monica Trivedi
Director, Global Customer Success
- Digital Offers at Schneider Electric
Jamie Bertasi
COO & CCO
Totango
Lauren Costella
VP of Customer Success
GoodTime
Catherine Blackmore
GVP Customer Success
Oracle
Boaz Maor
Chief Customer Officer
talech
Gilles Samoun
CEO and founder
Salesmachine
Ezra Zimbler
Manager, Talent Insights Consultants EMEA + LATAM at LinkedIn
Emilia D'Anzica
Founder
Growth Molecules
Rebecca Nerad
VP, Customer Success
E2open
Emily Garza
AVP, Customer Success
Fastly
Nils Vinje
Founder & CEO at Glide Consulting
and 30 Day Leadership
JD Lee
Co-founder
Customer Success Singapore
Peter Armaly
Senior Director, North America Customer Success Enablement at Oracle
Michael Sasaki
Vice President, Global Head of Customer Success & Support at Mitek
Paul Piazza
Vice President of Customer Success
VoiceOps
Shirley Chapman
Senior Director, Customer Success, EMEA at Pluralsight
Donna Weber
Customer Onboarding Expert Springboard Solutions
Rebeca Tristan
All Things Customer
Pigment
Jason Noble
VP Global Customer Success
Vinli
Rick Adams
CEO and Founder
PracticalCSM.com
Allison Skidmore
Global VP of Customer Success & Renewals at SAP
Asaff Zamir
VP Customer Success at Siemplify Founder of the Israel CS Community
Chris Mills
Head of Customer Success, EMEA
Slack
Steve Sanchez
VP of Customer Success
Gong
Johannes Loeffler
Senior Vice President, Head of Customer Success at PTC
Jennifer Chiang
Head of CS
Yup Technologies
Chad Horenfeldt
Director, Customer Success
Kustomer
Alex Farmer
VP of Customer Success at Cognite
Founder of Customer Success Excellence
Chris Hicken
CEO
'nuffsaid
Monica Lowe
Head of Global GTM Enablement
Qualtrics
Assaf Harel
General Partner
Israel Growth Partners
Srikrishnan Ganesan
Co-founder & CEO
Rocketlane
Brent Cogswell
Head of Customer Success
Schneider Electric
Prasoon Ranjan
VP at WNDYR & Co-Founder at Customer Success Network
Mikaela Elliott
Senior Evangelist
Indeed
Franziska Fleischer
Director Customer Success
Siemens Digital Industries Software
Peter McCoy
Co-founder
Baton
Robin Smith
Customer Success Business Unit Executive at IBM
Ashna Patel
Manager of Customer Success
Ascent Cloud LLC
Brandon Cestrone
Sr. Customer Success Manager
Funnel
Gal Biran
CEO & Co-founder
Crowdvocate
Steven Lewandowski
Manager, Customer Success DACH
HubSpot
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Phil Davitt
Global Director PMO
Condeco Software
Gemma Cipriani-Espineira
VP Customer Success
Chili Piper
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Alaina Hall
Director of Account Management,
EMEA & APAC at JW Player
Alaina Franklin
Customer Success Leader & Strategist
Co-host at SuccessAF, CS Podcast
Nabil Dabbagh
Director of Customer Success
Proper
Chen Ben-Attar
Director of WW SMB Advertiser Success at Taboola
Sylvain Guerry
VP, Head Customer Success EMEA
Sprinklr
Revathi Venkatraman
Head of Success, APAC
Slack
Anika Zubair
VP of Customer Success
inSided
Amir Younes
Vice President, Global Client Success at Wrike
Niki Clarke-Crossman
Director of Customer Success APAC
Datadog
Cristina Apple Georgoulakis
Operating Partner
Seven Seven Six
Dana Alvarenga
Director of Customer Experience
SlapFive
Aaron Schweitzer
Head of Support
Permutive
Maria Campbell
VP People
Griffin
Dione Hedgpeth
Chief Customer Officer
Sumo Logic
Sally Hamdan
Senior Customer Success
Box
Harris Eilenberg
Senior Manager, Client Success Operations at Mavenlink
Yasmin Dick
Senior Customer Success Manager
Braze
Chris Braley
Head of Customer Success
Shipamax
Veronique Riccobene Mira
Customer Success, Services and Support Leader, ex VP Customer Success at Algolia
Becky Dutta
VP Customer Success
Permutive
Brittany Parkinson
Head of Customer Success
Troops.ai
Ronni Gaun
Enterprise Customer Success Manager
Zoom
Eric Didier
Cofounder & COO
Comet
Shachar Avrahami
Product Manager
EverAfter
Fallon Relay
Customer Success Manager
Burt
Junan Pang
Director, Customer Success
Slack
Sheik Ayube
Vice President of Business Development
ESG
Robert Novotny
Director, Customer Success
& MuleSoft at Bluez.io
Udit Lakhotia
VP of Sales
inSided
Ryan Scaffidi
Senior Solutions Engineer
Totango
Sue Stephens
Country Lead, Business Growth Malaysia at Facebook
Giorgia L. Ortiz
Senior Director, Revenue Enablement
and Readiness at Lever
Rachel Jugai
Manager of Customer Success
Mitek Systems
Marija Skobe-Pilley
Founder
Women in Customer Success Podcast
Kelly Hook
Program Director - Customer Success
On Deck
Heather Thompson
Manager, Customer & Partner Success
HubSpot
Jeremy Block
VP Sales and Customer Success
Salesmachine
Lawton Ursrey
Chief Product Officer
UserIQ
Alix Fenoll-Wattinne
Chief Operating Officer
Customer Success Network
Sukanya Kuppuswamy
Director, Professional Services & Implementation at Chargebee
Susi Lindner
Director, Customer Success -
Global Key Accounts at Lucid
Morika Georgieva
Customer Success Lead, EMEA
Permutive
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Kevin Clarke
Senior Customer Success Manager
Intelex
Maressa Mills
Senior Customer Success Manager
Poppulo
Johnny Yu-Ta
Customer Success Manager
Baton
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Andreas Heckmann
EVP & Head of Customer Solution Support & Innovation at SAP SE
Maranda Dziekonski
Chief Customer Officer
Swiftly
Kristi Faltorusso
Founder
CS Real Simple