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THE FUTURE OF
CUSTOMER SUCCESS
The Largest Global Customer Success Conference
#thecustomerconference
November 17-19, 2020 
 

THE CUSTOMER CONFERENCE

The Customer Conference is the leading international independent
Customer Success event for tech companies that brings together
Customer Success practitioners, experts, leaders, evangelists, and

activists as well as SaaS savvy folks. This virtual event aims to be
the largest independent Customer Success conference on Earth!

 

Thousands of CS professionals from all over the world will gather for
3 days of Customer Success experience to raise and find the
answers to the question - What Is Next?

100

SPEAKERS

3000

CS EXPERTS

30

COUNTRIES

11

MASTERCLASSES & WORKSHOPS 

70+

INTERACTIVE
SESSIONS

5

DYNAMIC
TRACKS
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WHY ATTEND

  • 3 days jam-packed with CS industry insights

  • A first-rate independent program - handpicked high-quality content

  • Advanced virtual platform organizing the program in 5 tracks

  • Masterclasses and Workshops - run by the industry recognized leaders

  • Learn from the industry Thought Leaders - sharpen your CS strategy, improve current processes and accelerate the growth of your company.

  • Meet and network with peers from all over the world

YOUR TAKEAWAYS

  • A clear understanding of Customer Success “Today & Tomorrow”

  • Strategies, solutions, frameworks - to start straight away

  • Loads of new connections

  • Inspiration to create, deliver, and run the Future of Customer Success!

JOIN 3000+ GLOBAL CS EXPERTS!

REGISTER NOW AND GET​

  • Full access to all sessions on November 17-18 including Q&A and polls

  • Access to sessions recordings up to one month following the event

  • Access to demo track and virtual exhibition of CS leading platforms

  • Full access to all tools of 2-screens AI-powered event platform

SHARPEN YOUR SKILLS WITH

WORLD'S KNOWN CS TRAINERS

JOIN WORKSHOPS DAY ON NOVEMBER 19, 2020

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SPEAKERS

Chris Singh
Global Head - Customer Success

Management -SAP

Chris Singh
Global Head - Customer Success

Management at SAP

  • LinkedIn

Dutta Satadip
Global Head of Customer Success and Operations at Pinterest 

  • LinkedIn

Irit Eizips

Chief Customers Officer & CEO

CSM PRACTICE

  • LinkedIn

Emilia D'Anzica
Customer Success Coach &

Consultant at Growth Molecules

  • LinkedIn

Aaron Thompson

General Partner

SuccessHACKER

  • LinkedIn

Perry Monaco

Head of Customer Success - Search & Staffing North America at LinkedIn

  • LinkedIn

Mary Poppen
Chief Customer Officer

Glint (LinkedIn)

  • LinkedIn

Maranda Dziekonski

Vice President Customer Success & People Ops at Swiftly

  • LinkedIn

Jeff Breunsbach

Director of CX

Higher Logic

  • LinkedIn

Matt Myszkowski
VP EMEA Customer Success 

SAP

  • LinkedIn

Peter Armaly

Senior Director & Advisor

North America CS at Oracle

  • LinkedIn

Bill Hutchinson

Global Director of CX Product Ops & Customer Advocacy at Dropbox

  • LinkedIn

Brian LaFaille

Global Head Customer Success Strategic Programmes at Google

  • LinkedIn

Christina Augustine
Chief Operating Officer

Bloomreach

  • LinkedIn

Amit Karp

Partner

Bessemer Venture Partners

  • LinkedIn

You Mon Tsang
Co-founder and CEO

ChurnZero

  • LinkedIn

Rebecca Nerad

Vice President, Customer Success

E2open

  • LinkedIn

Irene Lefton
VP Customer Success

Emp Info

  • LinkedIn

Tiffany Stevenson

Chief Talent & Inclusion Officer, Global Head of Communities at box

  • LinkedIn

Scott McCorkle

CEO

MetaCX

  • LinkedIn

Jesse Lee

CEO

Brooklyn Vendor Assurance

  • LinkedIn

Kimberly Kavanaugh

Sr. Manager, Program Management Workday

  • LinkedIn

Alex Farmer
VP of Customer Success

Cognite

  • LinkedIn

Michal Harel

Senior VP, Customer Success

Horizn

  • LinkedIn

Varda Tirosh
Chief Customer Officer

Optimove

  • LinkedIn

Rav Dhaliwal

Investor

Crane Venture Partners

  • LinkedIn

Becky Dutta
VP, Customer Success 

Permutive

  • LinkedIn

Daphne Lopes
Manager, Customer Success EMEA

HubSpot

  • LinkedIn

Despina Exadaktylou

Founder & Director of Programs

Product-Led Growth Hub

  • LinkedIn

JB Daguene

Partner

70ventures

  • LinkedIn

Sylvain GUERRY

Regional VP Customer Success & Renewals, EMEA North at SAP CX

  • LinkedIn

Sally Hamdan
Senior Customer Success Manager

Box 

  • LinkedIn

Amit Oberoi
Founder and CEO

The Resilience Factor

  • LinkedIn

Gal Biran

Co-founder & CEO

Crowdvocate

  • LinkedIn

William D. Chesser
VP, Customer Success

VitalSource

  • LinkedIn

Allison Skidmore
APJ VP of Customer Success & Renewals at SAP CX

  • LinkedIn

Adam McVicar

Co-Founder and COO

The Resilience Factor

  • LinkedIn

Josephine Yeo

Associate VP, Customer Success (APAC)

Triptease

  • LinkedIn

Anna Holopainen
Growth Marketing Strategist 

Advance B2B

  • LinkedIn

Alessandra Conca
Customer Success Practice Lead

WNDYR

  • LinkedIn

David Apple

Head of Customer Success

Notion

  • LinkedIn

Cristina Fonseca

Co-founder Cleverly.ai, Venture Partner Indico Capital Partners 

  • LinkedIn

Steve Bernstein

Founder & Principal Consultant

Waypoint Group’s TopBox

  • LinkedIn

Elodie O'Rourke

Head of B2B Customer Success - EMEA

Financial Times

  • LinkedIn

Jenni Mämmi
Head of Customer Success

Brella

  • LinkedIn

Abby Hammer
Chief Customer Officer

ChurnZero

  • LinkedIn

Matt Wagner
SVP & General Manager

SimplifyVMS

  • LinkedIn

Jon Mell
Vice President of Sales Transformation

Medidata Solutions

  • LinkedIn

Bill Macaitis
Growth Advisor & Board Member

Macaitis Advisory

  • LinkedIn

Robin Smith

Customer Success Program Director

IBM Security

  • LinkedIn

Stephen Millard

Operating Partner & Chief

Platform Officer at Notion.VC

  • LinkedIn

Rob Redman

Head of Customer Success, EMEA

Adobe

  • LinkedIn

Gina A. Hayes
Director, Strategic Client Services Manager at Intermedia

  • LinkedIn

Jill Favro Sawatzky

Vice President of Customer Success

& Advocacy at Commvault 

  • LinkedIn

Rachael McBrearty

Chief Customer Officer

LeanData, Inc

  • LinkedIn

JingDa Lee (JD)
Co-founder

Customer Success Singapore

  • LinkedIn

Disha Gosalia
VP, Customer Success

New Relic, Inc.

  • LinkedIn

James Scott 

VP Customer Success

ShootProof

  • LinkedIn

Alex Crossley 

Senior Director, Strategic Accounts EMEA at Vision Critical 

  • LinkedIn

Nabil Dabbagh
Vice President of Customer Success DeepCrawl

  • LinkedIn

Rhys Williams
Customer Success Director

JLA Ltd

  • LinkedIn

Marc-Olivier Meunier

Director of Customer Support

Smartly.io

  • LinkedIn

Dan Farley
VP of Customer Success

Seenit

  • LinkedIn

Mike Dry
Customer Success Lead

Leadfeeder

  • LinkedIn

Nicolas Blier-Silvestri
Co-Founder & CEO

Platypus

  • LinkedIn

Erin Shoemaker
Director, Customer Success

Workday

  • LinkedIn

Morika Georgieva

Head of Events

The Customer Success Network

  • LinkedIn

Aileen Brown
Manager, Customer Success

Workday

  • LinkedIn

Elisabeth Courland 

Customer Success Manager  

Talentsoft

  • LinkedIn

Gilles Samoun 

CEO

Salesmachine

  • LinkedIn

Sidd Nigam

Global Lead, Partner Support Programs @ Workplace at Facebook

  • LinkedIn

Shane Correa

Digital Transformation - SaaS

ERP | SCM | EPM at Oracle    

  • LinkedIn

Elise Marengo 

Head of Customer Success

Userpilot

  • LinkedIn

Yee Huang
Client Success Manager

Workplace from Facebook

  • LinkedIn

Vincent Terol 

Head of Customer Success

Spendesk

  • LinkedIn

Peter Maahn Sterkenburg

Senior Customer Success Manager 

Brella

  • LinkedIn

Olivier Kouvarakis 

CMO

Molotov.tv

  • LinkedIn

Hebe Tran 

Client Success Head

Carousell

  • LinkedIn

Saija Portugal
Key Account Manager

Brella

  • LinkedIn

Fallon Relay
 Customer Success Manager 

Burt

  • LinkedIn

David Yoffie
Senior Vice President, Sales

OpenText

  • LinkedIn

Boaz Maor 

Chief Customer Officer

talech, a U.S.Bank company

  • LinkedIn

Jo Massie
VP of Customer Success

Slido

  • LinkedIn

Kacey Cawley
Sales Engineer

ChurnZero

  • LinkedIn

Jennifer Berenguer
Customer Success Manager

HubSpot

  • LinkedIn

Jeremy Block
VP Sales and CS

Salesmachine

  • LinkedIn
 

TOPICS

KEYNOTE: Future of CS - How SAP is defining the future of CS with an enterprise view of CS driven by an integrated thinking approach

Chris Singh - Global Head - Customer Success Management @ SAP

Organizations fall for the typical CS soundbites, through this event, we have attempted to talk about topics that we believe will define the future of CS. Chris Singh, SVP CS at SAP will talk about how SAP is defining the future of CS. Chris will share how SAP is taking an enterprise view of CS that is not limited to one product or service but driven by integrated thinking, bringing together the multiple applications, the full user ecosystem, and partners to drive success for customers who are cloud-native and also migrating from on-premise to cloud. While discussing this approach, Chris will look at the various tools and methodologies used by SAP, from customer scoring to value mining

KEYNOTE: Rethinking Customer Success as Never before if you want to Scale and Succeed

Dutta Satadip - Global Head of Customer Success and Operations @ Pinterest 

Customer Success is a strategic necessity for companies hoping to grow and retain their customers however companies often look to the past for answers. However, the past is often siloed and does not provide the right indicators to move to the future. Dutta will present his vision, from his time at Google and Pinterest, on how we need to radically rethink the Customer Success Model. His thesis is based on several pillars – How we must leverage Product data more effectively to achieve Scale; How we should look to sales strategies such as Account-Based Marketing to deeply personalize the individual customer experience; and that we should seek out the Ultimate Customer Success Outcomes through combining all the parts of our organization to understand and predict customer behavior. It is time to reinvent Customer Success in a new world

KEYNOTE: The future is now - Emerging CS Strategy Trends

in 2020

Irit Eizips - Chief Customers Officer & CEO @ CSM PRACTICE

CSM Practice recently surveyed customer success professionals from around the world to assess the impact of the pandemic on their customer success organization. In this session, Irit Eizips voted top customer success strategist and influencer year after year since 2013, shares the changes we see in how companies invest in Customer Success, what are the key customer success areas companies should focus on and how to profitably grow post the pandemic

KEYNOTE: The Success Planner - The newest Customer Success role

Aaron Thompson - General Partner @ SuccessHACKER

The future of Customer Success will require innovation in the industry. Come learn how this exciting new role is helping organizations better align the top and bottom of their sales funnel, to what actually matters to the customer: The Outcome. Aaron will walk through real-world examples of Success Planner implementation and outline the positive impacts being experienced to top and bottom-line revenue

KEYNOTE: The Future of Balancing Scale with Personalization

Mary Poppen - Chief Customer Officer @ Glint (LinkedIn)

Customer intimacy means giving customers what they need, when they need it in a way that they want it and ultimately even before they know they need it.   The real challenge is delivering personalization, deep customer value, and great experiences at scale in an efficient and profitable way. This session will focus on how you can set the foundation for the future now

KEYNOTE: The Future of Hiring for Customer Success, both the hiring manager and candidate perspective