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The Customer Conference - Virtual Edition 2020
THE FUTURE OF
CUSTOMER SUCCESS
The Largest Global Customer Success Conference
#thecustomerconference
November 17-19, 2020 
2-8pm London / 3-9pm Berlin / 9am-3pm New York / 6am-12pm San Francisco 
4pm-10pm Tel Aviv / 7:30pm-1:30am Mumbai
 

THE CUSTOMER CONFERENCE

The Customer Conference is the leading international independent
Customer Success event for tech companies that brings together
Customer Success practitioners, experts, leaders, evangelists, and

activists as well as SaaS savvy folks. This virtual event aims to be
the largest independent Customer Success conference on Earth!

 

Thousands of CS professionals from all over the world will gather for
3 days of Customer Success experience to raise and find the
answers to the question - What Is Next?

100

SPEAKERS

3000

CS EXPERTS

30

COUNTRIES

11

MASTERCLASSES & WORKSHOPS 

70+

INTERACTIVE
SESSIONS

5

DYNAMIC
TRACKS
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WHY ATTEND

  • 3 days jam-packed with CS industry insights

  • A first-rate independent program - handpicked high-quality content

  • Advanced virtual platform organizing the program in 5 tracks

  • Masterclasses and Workshops - run by the industry recognized leaders

  • Learn from the industry Thought Leaders - sharpen your CS strategy, improve current processes and accelerate the growth of your company.

  • Meet and network with peers from all over the world

YOUR TAKEAWAYS

  • A clear understanding of Customer Success “Today & Tomorrow”

  • Strategies, solutions, frameworks - to start straight away

  • Loads of new connections

  • Inspiration to create, deliver, and run the Future of Customer Success!

JOIN 3000+ GLOBAL CS EXPERTS!

REGISTER NOW AND GET​

  • Full access to all sessions on November 17-18 including Q&A and polls

  • Access to sessions recordings up to one month following the event

  • Access to demo track and virtual exhibition of CS leading platforms

  • Full access to all tools of 2-screens AI-powered event platform

SHARPEN YOUR SKILLS WITH

WORLD'S KNOWN CS TRAINERS

JOIN WORKSHOPS DAY ON NOVEMBER 19, 2020

The Customer Conference - Virtual Edition 2020 - TheCustomer.Co
The Customer Conference - Virtual Edition 2020 - The Resilience Factor
 

SPEAKERS

Chris Singh
Global Head - Customer Success

Management -SAP

Emilia D'Anzica
Customer Success Coach &

Consultant at Growth Molecules

  • LinkedIn

Maranda Dziekonski

Vice President Customer Success & People Ops at Swiftly

  • LinkedIn

Mary Poppen
Chief Customer Officer

Glint (LinkedIn)

  • LinkedIn

Matt Myszkowski

Founder

CustomerSuccessMatters

  • LinkedIn

Peter Armaly

Senior Director & Advisor

North America CS at Oracle

  • LinkedIn

Dave Blake

Founder/CEO

ClientSuccess

  • LinkedIn

Jeff Breunsbach

Director of CX

Higher Logic

  • LinkedIn

Rebecca Nerad

Vice President, Customer Success

E2open

  • LinkedIn

Amit Karp

Partner

Bessemer Venture Partners

  • LinkedIn

You Mon Tsang
Co-founder and CEO

ChurnZero

  • LinkedIn

Sandra Cashe
Chief Customer Officer

Veriforce

  • LinkedIn

Irene Lefton
VP Customer Success

EmpInfo Inc.

  • LinkedIn

Tiffany Stevenson

Chief Talent & Inclusion Officer, Global Head of Communities at box

  • LinkedIn

Scott McCorkle

CEO

MetaCX

  • LinkedIn

Jesse Lee

CEO

Brooklyn Vendor Assurance

  • LinkedIn

Kimberly Kavanaugh

Sr. Manager, Program Management Workday

  • LinkedIn

Alex Farmer
VP of Customer Success

Cognite

  • LinkedIn

Michal Harel

Senior VP, Customer Success

Horizn

  • LinkedIn

Varda Tirosh
Chief Customer Officer

Optimove

  • LinkedIn

Rav Dhaliwal

Investor

Crane Venture Partners

  • LinkedIn

Becky Dutta
VP, Customer Success 

Permutive

  • LinkedIn

Daphne Lopes
Manager, Customer Success EMEA

HubSpot

  • LinkedIn

Despina Exadaktylou

Founder & Director of Programs

Product-Led Growth Hub

  • LinkedIn

Sidd Nigam

Global Lead, Partner Support Programs @ Workplace at Facebook

  • LinkedIn

Sylvain GUERRY

Regional VP Customer Success & Renewals, EMEA North at SAP CX

  • LinkedIn

Sally Hamdan
Senior Customer Success Manager

Box 

  • LinkedIn

Amit Oberoi
Founder and CEO

The Resilience Factor

  • LinkedIn

Gal Biran

Co-founder & CEO

Crowdvocate

  • LinkedIn

William D. Chesser
VP, Customer Success

VitalSource

  • LinkedIn

Allison Skidmore
APJ VP of Customer Success & Renewals at SAP CX

  • LinkedIn

Adam McVicar

Co-Founder and COO

The Resilience Factor

  • LinkedIn

Josephine Yeo

Associate VP, Customer Success (APAC)

Triptease

  • LinkedIn

Anna Holopainen
Growth Marketing Strategist 

Advance B2B

  • LinkedIn

             Alessandra Conca             Manager, Customer Onboarding

Hubspot

  • LinkedIn

David Apple

Head of Customer Success

Notion

  • LinkedIn

Cristina Fonseca

Co-founder Cleverly.ai, Venture Partner Indico Capital Partners 

  • LinkedIn

Steve Bernstein

Founder & Principal Consultant

Waypoint Group’s TopBox

  • LinkedIn

Elodie O'Rourke

Head of B2B Customer Success - EMEA

Financial Times

  • LinkedIn

Nir Fogel
CS Group Manager

monday.com

  • LinkedIn

Abby Hammer
Chief Customer Officer

ChurnZero

  • LinkedIn

Matt Wagner
SVP & General Manager - EMEA

Simplify VMS

  • LinkedIn

Jon Mell
Vice President of Sales Transformation

Medidata Solutions

  • LinkedIn

Remco de Vries

Head of Marketing

inSided

  • LinkedIn

Robin Smith

Customer Success Program Director

IBM Security

  • LinkedIn

Stephen Millard

Operating Partner & Chief

Platform Officer at Notion.VC

  • LinkedIn

Rob Redman

Head of Customer Success, EMEA

Adobe

  • LinkedIn

Gina A. Hayes
Director, Strategic Client Services Manager at Intermedia

  • LinkedIn

Peter Oelschlaeger

Global VP Customer Success

Contrast Security

  • LinkedIn

Rachael McBrearty

Chief Customer Officer

LeanData, Inc

  • LinkedIn

JingDa Lee (JD)
Co-founder

Customer Success Singapore

  • LinkedIn

Disha Gosalia
VP, Customer Success

New Relic, Inc.

  • LinkedIn

James Scott 

VP Customer Success

ShootProof

  • LinkedIn

Alex Crossley 

Senior Director, Strategic Accounts EMEA at Alida CXM

  • LinkedIn

Nabil Dabbagh
Vice President of Customer Success DeepCrawl

  • LinkedIn

Rhys Williams
Customer Success Director

JLA Ltd

  • LinkedIn

Marc-Olivier Meunier

Director of Customer Support

Smartly.io

  • LinkedIn

Dan Farley
VP of Customer Success

Seenit

  • LinkedIn

Mike Dry
Customer Success Lead

Leadfeeder

  • LinkedIn

Nicolas Blier-Silvestri
Co-Founder & CEO

Platypus

  • LinkedIn

Erin Shoemaker
Director, Customer Success

Workday

  • LinkedIn

JB Daguene

Partner

70ventures

  • LinkedIn

Rick Adams
Founder and CEO

PracticalCSM.com

  • LinkedIn

Elisabeth Courland 

Customer Success Manager  

Talentsoft

  • LinkedIn

Gilles Samoun 

CEO

Salesmachine

  • LinkedIn

Amelia Forrest Kaye

Vice President, Customer Experience

Tanium

  • LinkedIn

Shane Correa

Serial Hyper-Growth B2B VP CS  

Oracle    

  • LinkedIn

Elise Marengo 

Head of Customer Success

Userpilot

  • LinkedIn

Yee Huang
Client Success Manager

Workplace from Facebook

  • LinkedIn

Vincent Terol 

Head of Customer Success

Spendesk

  • LinkedIn

Peter Maahn Sterkenburg

Senior Customer Success Manager 

Brella

  • LinkedIn

Olivier Kouvarakis 

CMO

Molotov.tv

  • LinkedIn

Sarah Brooks
Career Coach and Consultant

Powerful Dreaming

  • LinkedIn

David Yoffie
Senior Vice President, Sales

OpenText

  • LinkedIn

Boaz Maor 

Chief Customer Officer

Talech, a U.S.Bank company

  • LinkedIn

Jo Massie
VP of Customer Success

Slido

  • LinkedIn

Kristi Faltorusso
VP of Customer Success

IntelliShift

  • LinkedIn

Lindsay Kohler
Lead Behavioural Scientist

scarlettabbott

  • LinkedIn

Jill Favro Sawatzky

Vice President of Customer Success

& Advocacy at Commvault 

  • LinkedIn

Andy Burden

Co-Founder

Substribe

  • LinkedIn

Steve Budd
Co-Founder

Substribe

  • LinkedIn

Sarah Finn
Manager Customer Success

Slack

  • LinkedIn

Saija Portugal
Key Account Manager

Brella

  • LinkedIn

Fallon Relay
 Customer Success Manager 

Burt

  • LinkedIn

Aileen Brown
Manager, Customer Success

Workday

  • LinkedIn

Brian LaFaille

Global Head Customer Success Strategic Programmes at Google

  • LinkedIn

Eran Ashkenazi
SVP, Global Support & Services

SentinelOne

  • LinkedIn

Marion Gille
Premium Support Director

Talentsoft

  • LinkedIn

Guy Nirpaz
Founder & CEO

Totango

  • LinkedIn

Aaron Thompson

General Partner

SuccessHACKER

  • LinkedIn

Perry Monaco

Head of Customer Success - Search & Staffing North America at LinkedIn

  • LinkedIn

Chris Singh
SVP Global Head - Customer Success

Management, CE&X at SAP

  • LinkedIn