THE FUTURE OF
CUSTOMER SUCCESS
The Largest Global Customer Success Conference
#thecustomerconference
November 17-19, 2020
2-8pm London / 3-9pm Berlin / 9am-3pm New York / 6am-12pm San Francisco
4pm-10pm Tel Aviv / 7:30pm-1:30am Mumbai
THE CUSTOMER CONFERENCE
The Customer Conference is the leading international independent
Customer Success event for tech companies that brings together
Customer Success practitioners, experts, leaders, evangelists, and
activists as well as SaaS savvy folks. This virtual event aims to be
the largest independent Customer Success conference on Earth!
Thousands of CS professionals from all over the world will gather for
3 days of Customer Success experience to raise and find the
answers to the question - What Is Next?
100
SPEAKERS
3000
CS EXPERTS
30
COUNTRIES
11
MASTERCLASSES & WORKSHOPS
70+
INTERACTIVE
SESSIONS
5
DYNAMIC
TRACKS
WHY ATTEND
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3 days jam-packed with CS industry insights
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A first-rate independent program - handpicked high-quality content
-
Advanced virtual platform organizing the program in 5 tracks
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Masterclasses and Workshops - run by the industry recognized leaders
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Learn from the industry Thought Leaders - sharpen your CS strategy, improve current processes and accelerate the growth of your company.
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Meet and network with peers from all over the world
YOUR TAKEAWAYS
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A clear understanding of Customer Success “Today & Tomorrow”
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Strategies, solutions, frameworks - to start straight away
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Loads of new connections
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Inspiration to create, deliver, and run the Future of Customer Success!
JOIN 3000+ GLOBAL CS EXPERTS!
REGISTER NOW AND GET
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Full access to all sessions on November 17-18 including Q&A and polls
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Access to sessions recordings up to one month following the event
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Access to demo track and virtual exhibition of CS leading platforms
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Full access to all tools of 2-screens AI-powered event platform
SHARPEN YOUR SKILLS WITH
WORLD'S KNOWN CS TRAINERS
JOIN WORKSHOPS DAY ON NOVEMBER 19, 2020
SPEAKERS
Chris Singh
Global Head - Customer Success
Management -SAP
Emilia D'Anzica
Customer Success Coach &
Consultant at Growth Molecules
Maranda Dziekonski
Vice President Customer Success & People Ops at Swiftly
Mary Poppen
Chief Customer Officer
Glint (LinkedIn)
Matt Myszkowski
Founder
CustomerSuccessMatters
Peter Armaly
Senior Director & Advisor
North America CS at Oracle
Dave Blake
Founder/CEO
ClientSuccess
Jeff Breunsbach
Director of CX
Higher Logic
Rebecca Nerad
Vice President, Customer Success
E2open
Amit Karp
Partner
Bessemer Venture Partners
You Mon Tsang
Co-founder and CEO
ChurnZero
Sandra Cashe
Chief Customer Officer
Veriforce
Irene Lefton
VP Customer Success
EmpInfo Inc.
Tiffany Stevenson
Chief Talent & Inclusion Officer, Global Head of Communities at box
Scott McCorkle
CEO
MetaCX
Jesse Lee
CEO
Brooklyn Vendor Assurance
Kimberly Kavanaugh
Sr. Manager, Program Management Workday
Alex Farmer
VP of Customer Success
Cognite
Michal Harel
Senior VP, Customer Success
Horizn
Varda Tirosh
Chief Customer Officer
Optimove
Rav Dhaliwal
Investor
Crane Venture Partners
Becky Dutta
VP, Customer Success
Permutive
Daphne Lopes
Manager, Customer Success EMEA
HubSpot
Despina Exadaktylou
Founder & Director of Programs
Product-Led Growth Hub
Sidd Nigam
Global Lead, Partner Support Programs @ Workplace at Facebook
Sylvain GUERRY
Regional VP Customer Success & Renewals, EMEA North at SAP CX
Sally Hamdan
Senior Customer Success Manager
Box
Amit Oberoi
Founder and CEO
The Resilience Factor
Gal Biran
Co-founder & CEO
Crowdvocate
William D. Chesser
VP, Customer Success
VitalSource
Allison Skidmore
APJ VP of Customer Success & Renewals at SAP CX
Adam McVicar
Co-Founder and COO
The Resilience Factor
Josephine Yeo
Associate VP, Customer Success (APAC)
Triptease
Anna Holopainen
Growth Marketing Strategist
Advance B2B
Alessandra Conca Manager, Customer Onboarding
Hubspot
David Apple
Head of Customer Success
Notion
Cristina Fonseca
Co-founder Cleverly.ai, Venture Partner Indico Capital Partners
Steve Bernstein
Founder & Principal Consultant
Waypoint Group’s TopBox
Elodie O'Rourke
Head of B2B Customer Success - EMEA
Financial Times
Nir Fogel
CS Group Manager
monday.com
Abby Hammer
Chief Customer Officer
ChurnZero
Matt Wagner
SVP & General Manager - EMEA
Simplify VMS
Jon Mell
Vice President of Sales Transformation
Medidata Solutions
Remco de Vries
Head of Marketing
inSided
Robin Smith
Customer Success Program Director
IBM Security
Stephen Millard
Operating Partner & Chief
Platform Officer at Notion.VC
Rob Redman
Head of Customer Success, EMEA
Adobe
Gina A. Hayes
Director, Strategic Client Services Manager at Intermedia
Peter Oelschlaeger
Global VP Customer Success
Contrast Security
Rachael McBrearty
Chief Customer Officer
LeanData, Inc
JingDa Lee (JD)
Co-founder
Customer Success Singapore
Disha Gosalia
VP, Customer Success
New Relic, Inc.
James Scott
VP Customer Success
ShootProof
Alex Crossley
Senior Director, Strategic Accounts EMEA at Alida CXM
Nabil Dabbagh
Vice President of Customer Success DeepCrawl
Rhys Williams
Customer Success Director
JLA Ltd
Marc-Olivier Meunier
Director of Customer Support
Smartly.io
Dan Farley
VP of Customer Success
Seenit
Mike Dry
Customer Success Lead
Leadfeeder
Nicolas Blier-Silvestri
Co-Founder & CEO
Platypus
Erin Shoemaker
Director, Customer Success
Workday
JB Daguene
Partner
70ventures
Rick Adams
Founder and CEO
PracticalCSM.com
Elisabeth Courland
Customer Success Manager
Talentsoft
Gilles Samoun
CEO
Salesmachine
Amelia Forrest Kaye
Vice President, Customer Experience
Tanium
Shane Correa
Serial Hyper-Growth B2B VP CS
Oracle
Elise Marengo
Head of Customer Success
Userpilot
Yee Huang
Client Success Manager
Workplace from Facebook
Vincent Terol
Head of Customer Success
Spendesk
Peter Maahn Sterkenburg
Senior Customer Success Manager
Brella
Olivier Kouvarakis
CMO
Molotov.tv
Sarah Brooks
Career Coach and Consultant
Powerful Dreaming
David Yoffie
Senior Vice President, Sales
OpenText
Boaz Maor
Chief Customer Officer
Talech, a U.S.Bank company
Jo Massie
VP of Customer Success
Slido
Kristi Faltorusso
VP of Customer Success
IntelliShift
Lindsay Kohler
Lead Behavioural Scientist
scarlettabbott
Jill Favro Sawatzky
Vice President of Customer Success
& Advocacy at Commvault
Andy Burden
Co-Founder
Substribe
Steve Budd
Co-Founder
Substribe
Sarah Finn
Manager Customer Success
Slack
Saija Portugal
Key Account Manager
Brella
Fallon Relay
Customer Success Manager
Burt
Aileen Brown
Manager, Customer Success
Workday
Brian LaFaille
Global Head Customer Success Strategic Programmes at Google
Eran Ashkenazi
SVP, Global Support & Services
SentinelOne
Marion Gille
Premium Support Director
Talentsoft
Guy Nirpaz
Founder & CEO
Totango
Aaron Thompson
General Partner
SuccessHACKER
Perry Monaco
Head of Customer Success - Search & Staffing North America at LinkedIn
Chris Singh
SVP Global Head - Customer Success
Management, CE&X at SAP