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The Customer Conference logo_VIRTUAL_202
 PATHWAYS TO EXCELLENCE
The Largest Independent Global Customer Success Conference
#thecustomerconference
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THE CUSTOMER CONFERENCE

The Customer Conference is the leading international independent Customer Success event for tech companies that brings together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks.

This virtual LIVE event is the largest independent Customer Success conference on Earth!

100

SPEAKERS

4000

CS EXPERTS

70

COUNTRIES

60

INTERACTIVE
SESSIONS

5

THEMED
 STREAMS
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YOUR TCC EXPERIENCE

  • 2 days loaded with handpicked high-quality content

  • First-rate independent program: sessions, panel discussions, fireside chats, masterclasses, AMA sessions run by the industry-recognized leaders 

  • Advanced virtual platform organizing the program in 5 streams

  • Learn from the industry Thought Leaders - sharpen your CS strategy, improve current processes and accelerate the growth of your company

  • All streams are hosted by CS professionals

Speakers

SPEAKERS

The Customer Conference - Virtual Edition 2021 - Kalina Bryant
  • Linkedin - Kalina Bryant
The Customer Conference - Virtual Edition 2021 - Omid Razavi

Omid Razavi

Chief Customer Officer

SupportLogic

  • Linkedin - Omid Razavi
The Customer Conference - Virtual Edition 2021 - Keri Keeling

Keri Keeling
Global Head, Customer Success

Innovation & Intelligence at VMware

  • Linkedin - Keri Keeling

Kalina Bryant

Global Head of Customer Advocacy

at Asana / Founder of UnapologeTECH

The Customer Conference - Virtual Edition 2021 - Chris Singh
  • Linkedin - Chris Singh
The Customer Conference - Virtual Edition 2021 - Pat Phelan

Pat Phelan

Chief Customer Officer

GoCardless

  • Linkedin - Pat Phelan
The Customer Conference - Virtual Edition 2021 - Irit Eizips

Irit Eizips

Chief Customers Officer & CEO

CSM PRACTICE

  • Linkedin - Irit Eizips

Chris Singh

Senior Vice President & Global Head - Customer Success at Blackbaud

The Customer Conference - Virtual Edition 2021 - Ed Powers

Ed Powers
Principal Consultant

Service Excellence Partners

  • Linkedin - Ed Powers
http://www.linkedin.com/in/davecblake

Dave Blake
Founder/CEO

ClientSuccess

  • Linkedin - Aaron Thompson
The Customer Conference - Virtual Edition 2021 - Jon Herstein

Jon Herstein
Chief Customer Officer

Box

  • Linkedin - Jon Herstein
The Customer Conference - Virtual Edition 2021 - Alex Krug

Alex Krug
Co-founder

Baton

  • Linkedin - Alex Krug
The Customer Conference - Virtual Edition 2021 - Paul Henderson

Paul Henderson

Director

Outcome Leaders

  • Linkedin - Paul Henderson
The Customer Conference - Virtual Edition 2021 - Michael Harnum

Michael Harnum
Chief Executive Officer

ESG

  • Linkedin - Michael Harnum
The Customer Conference - Virtual Edition 2021 - Aaron Thompson

Aaron Thompson

Chief Revenue Officer

SuccessCOACHING

  • Linkedin - Aaron Thompson
The Customer Conference - Virtual Edition 2021 - Boaz Arbel

Boaz Arbel

VP Operations & Support

Logz.io

  • Linkedin - Boaz Arbel
The Customer Conference - Virtual Edition 2021 - Monica Trivedi

Monica Trivedi
Director, Global Customer Success

- Digital Offers at Schneider Electric

  • Linkedin - Keri Keeling
The Customer Conference - Virtual Edition 2021 - Jamie Bertasi

Jamie Bertasi
COO & CCO

Totango

  • Linkedin - Jamie Bertasi
The Customer Conference - Virtual Edition 2021 - Lauren Costella

Lauren Costella
VP of Customer Success

GoodTime

  • Linkedin - Lauren Costella
The Customer Conference - Virtual Edition 2021 - Catherine Blackmore

Catherine Blackmore

GVP Customer Success

Oracle

  • Linkedin - Catherine Blackmore
The Customer Conference - Virtual Edition 2021 - Boaz Maor

Boaz Maor
Chief Customer Officer

talech

  • Linkedin - Boaz Maor
The Customer Conference - Virtual Edition 2021 - Gilles Samoun

Gilles Samoun
CEO and founder

Salesmachine

  • Linkedin - Gilles Samoun
The Customer Conference - Virtual Edition 2021 - Ezra Zimbler

Ezra Zimbler

Manager, Talent Insights Consultants EMEA + LATAM at LinkedIn

  • Linkedin - Ezra Zimbler
The Customer Conference - Virtual Edition 2021 - Emilia D'Anzica

Emilia D'Anzica

Founder

Growth Molecules

  • Linkedin - Emilia D'Anzica
The Customer Conference - Virtual Edition 2021 - Rebecca Nerad

Rebecca Nerad
VP, Customer Success

E2open

  • Linkedin - Rebecca Nerad
The Customer Conference - Virtual Edition 2021 - Emily Garza

Emily Garza

AVP, Customer Success

Fastly

  • Linkedin - Emily Garza
The Customer Conference - Virtual Edition 2021 - Nils Vinje

Nils Vinje

Founder & CEO at Glide Consulting

 and 30 Day Leadership

  • Linkedin - Nils Vinje
The Customer Conference - Virtual Edition 2021 - Peter Armaly
  • Linkedin - Peter Armaly
The Customer Conference - Virtual Edition 2021 - JD Lee

JD Lee
Co-founder

Customer Success Singapore

  • Linkedin - JD Lee

Peter Armaly

Senior Director, North America Customer Success Enablement at Oracle

The Customer Conference - Virtual Edition 2021 - Mike Sasaki

Michael Sasaki

Vice President, Global Head of Customer Success & Support at Mitek

  • Linkedin - Mike Sasaki
The Customer Conference - Virtual Edition 2021 - Paul Piazza

Paul Piazza
Vice President of Customer Success

VoiceOps

  • Linkedin - Paul Piazza
The Customer Conference - Virtual Edition 2021 - Shirley Chapman

Shirley Chapman

Senior Director, Customer Success, EMEA at Pluralsight

  • Linkedin - Shirley Chapman
The Customer Conference - Virtual Edition 2021 - Donna Weber

Donna Weber

Customer Onboarding Expert Springboard Solutions

  • LinkedIn - Donna Weber
The Customer Conference - Virtual Edition 2021 - Rebeca Tristan

Rebeca Tristan

All Things Customer 

Pigment

  • LinkedIn - Rebeca Tristan
The Customer Conference - Virtual Edition 2021 - Jason Noble

Jason Noble

VP Global Customer Success

Vinli

  • Linkedin - Jason Noble
The Customer Conference - Virtual Edition 2021 - Rick Adams

Rick Adams

CEO and Founder

PracticalCSM.com

  • Linkedin - Rick Adams
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Allison Skidmore

Global VP of Customer Success & Renewals at SAP

  • Linkedin - Allison Skidmore
The Customer Conference - Virtual Edition 2021 - Asaff Zamir

Asaff Zamir

VP Customer Success at Siemplify  Founder of the Israel CS Community 

  • Linkedin - Asaff Zamir
The Customer Conference - Virtual Edition 2021 - Chris Mills

Chris Mills

Head of Customer Success, EMEA

Slack

  • LinkedIn - Chris Mills
The Customer Conference - Virtual Edition 2021 - Steve Sanchez

Steve Sanchez

VP of Customer Success

Gong

  • Linkedin - Steve Sanchez
The Customer Conference - Virtual Edition 2021 - Johannes Loeffler

Johannes Loeffler

Senior Vice President, Head of Customer Success at PTC

  • Linkedin - Johannes Loeffler
The Customer Conference - Virtual Edition 2021 - Jennifer Chiang

Jennifer Chiang

Head of CS

Yup Technologies

  • Linkedin - Jennifer Chiang
The Customer Conference - Virtual Edition 2021 - Alex Farmer
  • Linkedin - Alex Farmer
The Customer Conference - Virtual Edition 2021 - Chad Horenfeldt

Chad Horenfeldt

Director, Customer Success

Kustomer

  • Linkedin - Chad Horenfeldt

Alex Farmer
VP of Customer Success at Cognite

Founder of Customer Success Excellence

The Customer Conference - Virtual Edition 2021 - Chris Hicken

Chris Hicken

CEO

'nuffsaid

  • Linkedin - Chris Hicken
The Customer Conference - Virtual Edition 2021 - Monica Lowe

Monica Lowe
Head of Global GTM Enablement

Qualtrics

  • Linkedin - Monica Lowe
The Customer Conference - Virtual Edition 2021 - Assaf Harel

Assaf Harel

General Partner

Israel Growth Partners

  • Linkedin - Assaf Harel
The Customer Conference - Virtual Edition 2021 - Srikrishnan Ganesan

Srikrishnan Ganesan

Co-founder & CEO

Rocketlane

  • Linkedin - Srikrishnan Ganesan
The Customer Conference - Virtual Edition 2021 - Brent Cogswell

Brent Cogswell
Head of Customer Success

Schneider Electric

  • Linkedin - Brent Cogswell
The Customer Conference - Virtual Edition 2021 - Prasoon Ranjan

Prasoon Ranjan

VP at WNDYR & Co-Founder at Customer Success Network

  • Linkedin - Prasoon Ranjan
The Customer Conference - Virtual Edition 2021 - Mikaela Elliott

Mikaela Elliott

Senior Evangelist

Indeed

  • Linkedin - Mikaela Elliott
The Customer Conference - Virtual Edition 2021 - Franziska Fleischer

Franziska Fleischer

Director Customer Success

Siemens Digital Industries Software

  • Linkedin - Franziska Fleischer
The Customer Conference - Virtual Edition 2021 - Peter McCoy

Peter McCoy
Co-founder

Baton

  • Linkedin - Peter McCoy
The Customer Conference - Virtual Edition 2021 - Robin Smith

Robin Smith
Customer Success Business Unit Executive at IBM

  • Linkedin - Robin Smith
The Customer Conference - Virtual Edition 2021 - Ashna Patel

Ashna Patel
Manager of Customer Success

Ascent Cloud LLC

  • Linkedin - Ashna Patel
The Customer Conference - Virtual Edition 2021 - Brandon Cestrone

Brandon Cestrone
Sr. Customer Success Manager

Funnel

  • Linkedin - Brandon Cestrone
The Customer Conference - Virtual Edition 2021 - Gal Biran

Gal Biran

CEO & Co-founder

Crowdvocate

  • LinkedIn - Gal Biran
The Customer Conference - Virtual Edition 2021 - Steven Lewandowski

Steven Lewandowski

Manager, Customer Success DACH 

HubSpot

  • LinkedIn - Steven Lewandowski
The Customer Conference - Virtual Edition 2021 - Phil Davitt

Phil Davitt

Global Director PMO

Condeco Software

  • LinkedIn - Phil Davitt
The Customer Conference - Virtual Edition 2021 - Gemma Cipriani-Espineira

Gemma Cipriani-Espineira

VP Customer Success

Chili Piper

  • Linkedin - Gemma Cipriani-Espineira
The Customer Conference - Virtual Edition 2021 - Alaina Franklin
  • Linkedin - Alaina Franklin
The Customer Conference - Virtual Edition 2021 - Alaina Hall

Alaina Hall

Director of Account Management,

EMEA & APAC at JW Player

  • Linkedin - Alaina Hall

Alaina Franklin

Customer Success Leader & Strategist
Co-host at SuccessAF, CS Podcast

The Customer Conference - Virtual Edition 2021 - Nabil Dabbagh

Nabil Dabbagh

Director of Customer Success

Proper

  • LinkedIn - Nabil Dabbagh
The Customer Conference - Virtual Edition 2021 - Chen Ben-Attar

Chen Ben-Attar

Director of WW SMB Advertiser Success at Taboola

  • Linkedin - Chen Ben-Attar
The Customer Conference - Virtual Edition 2021 - Sylvain Guerry

Sylvain Guerry

VP, Head Customer Success EMEA

Sprinklr 

  • LinkedIn - Sylvain Guerry
The Customer Conference - Virtual Edition 2021 - Revathi Venkatraman

Revathi Venkatraman

Head of Success, APAC

Slack

  • LinkedIn - Revathi Venkatraman
The Customer Conference - Virtual Edition 2021 - Anika Zubair

Anika Zubair
VP of Customer Success

inSided

  • Linkedin - Anika Zubair
The Customer Conference - Virtual Edition 2021 - Amir Younes

Amir Younes

Vice President, Global Client Success at Wrike

  • LinkedIn - Amir Younes
The Customer Conference - Virtual Edition 2021 - Niki Clarke-Crossman

 Niki Clarke-Crossman

Director of Customer Success APAC

Datadog

  • LinkedIn - Niki Clarke-Crossman
The Customer Conference - Virtual Edition 2021 - Cristina Apple Georgoulakis

Cristina Apple Georgoulakis
Operating Partner

Seven Seven Six

  • LinkedIn - Cristina Apple Georgoulakis
The Customer Conference - Virtual Edition 2021 - Dana Alvarenga

Dana Alvarenga

Director of Customer Experience

SlapFive

  • LinkedIn - Dana Alvarenga
The Customer Conference - Virtual Edition 2021 - Aaron Schweitzer

Aaron Schweitzer
Head of Support

Permutive

  • LinkedIn - Aaron Schweitzer
The Customer Conference - Virtual Edition 2021 - Maria Campbell

Maria Campbell
VP People

Griffin

  • LinkedIn - Maria Campbell
The Customer Conference - Virtual Edition 2021 - Dione Hedgpeth

Dione Hedgpeth

Chief Customer Officer​

Sumo Logic

  • LinkedIn - Dione Hedgpeth
The Customer Conference - Virtual Edition 2021 - Sally Hamdan

Sally Hamdan

Senior Customer Success

Box

  • Linkedin - Sally Hamdan
The Customer Conference - Virtual Edition 2021 - Harris Eilenberg

Harris Eilenberg

Senior Manager, Client Success Operations at Mavenlink

  • Linkedin - Harris Eilenberg
The Customer Conference - Virtual Edition 2021 - Yasmin Dick

Yasmin Dick

Senior Customer Success Manager

Braze

  • Linkedin - Yasmin Dick
The Customer Conference - Virtual Edition 2021 - Chris Braley

Chris Braley
Head of Customer Success

Shipamax

  • Linkedin - Chris Braley
The Customer Conference - Virtual Edition 2021 - Veronique Riccobene Mira

Veronique Riccobene Mira

Customer Success, Services and Support Leader, ex VP Customer Success at Algolia

  • Linkedin - Veronique Riccobene Mira
The Customer Conference - Virtual Edition 2021 - Becky Dutta

Becky Dutta
VP Customer Success

Permutive

  • LinkedIn - Becky Dutta
The Customer Conference - Virtual Edition 2021 - Brittany Parkinson

Brittany Parkinson
Head of Customer Success

Troops.ai

  • Linkedin - Brittany Parkinson
Ronni Gaun.jpg

Ronni Gaun 

Enterprise Customer Success Manager

​Zoom

  • Linkedin - Ronni Gaun
The Customer Conference - Virtual Edition 2021 - Eric Didier

Eric Didier

Cofounder & COO

Comet

  • LinkedIn - Eric Didier
The Customer Conference - Virtual Edition 2021 - Shachar Avrahami

Shachar Avrahami
Product Manager

EverAfter

  • Linkedin - Shachar Avrahami
The Customer Conference - Virtual Edition 2021 - Fallon Relay

Fallon Relay

Customer Success Manager

Burt

  • Linkedin - Fallon Relay
The Customer Conference - Virtual Edition 2021 - Junan Pang

Junan Pang

Director, Customer Success

Slack

  • Linkedin - Junan Pang
The Customer Conference - Virtual Edition 2021 - Sheik Ayube

Sheik Ayube
Vice President of Business Development

ESG

  • Linkedin - Sheik Ayube
The Customer Conference - Virtual Edition 2021 - Robert Novotny

Robert Novotny

Director, Customer Success

& MuleSoft at Bluez.io

  • Linkedin - Robert Novotny
udit_edited.jpg

Udit Lakhotia
VP of Sales

inSided

  • Linkedin - Udit Lakhotia
The Customer Conference - Virtual Edition 2021 - Ryan Scaffidi

Ryan Scaffidi
Senior Solutions Engineer

Totango

  • Linkedin - Ryan Scaffidi
The Customer Conference - Virtual Edition 2021 - Sue Stephens

Sue Stephens
Country Lead, Business Growth Malaysia at Facebook

  • Linkedin - Sue Stephens
The Customer Conference - Virtual Edition 2021 - Giorgia L. Ortiz

Giorgia L. Ortiz
Senior Director, Revenue Enablement

and Readiness at Lever

  • Linkedin - Giorgia L. Ortiz
The Customer Conference - Virtual Edition 2021 - Rachel Jugai

Rachel Jugai

Manager of Customer Success 

Mitek Systems

  • Linkedin - Rachel Jugai
The Customer Conference - Virtual Edition 2021 - Marija Skobe-Pilley

Marija Skobe-Pilley
Founder

Women in Customer Success Podcast

  • Linkedin - Marija Skobe-Pilley
The Customer Conference - Virtual Edition 2021 - Kelly Hook

Kelly Hook
Program Director - Customer Success

On Deck

  • Linkedin - Kelly Hook
The Customer Conference - Virtual Edition 2021 - Heather Thompson

Heather Thompson
Manager, Customer & Partner Success

HubSpot

  • Linkedin - Heather Thompson
The Customer Conference - Virtual Edition 2021 - Jeremy Block

Jeremy Block
VP Sales and Customer Success

Salesmachine

  • Linkedin - Jeremy Block
Lawton_edited.jpg

Lawton Ursrey
Chief Product Officer

UserIQ

  • Linkedin - Lawton Ursrey
The Customer Conference - Virtual Edition 2021 - Alix Fenoll-Wattinne

Alix Fenoll-Wattinne
Chief Operating Officer

Customer Success Network

  • Linkedin - Alix Fenoll-Wattinne
The Customer Conference - Virtual Edition 2021 - Sukanya Kuppuswamy

Sukanya Kuppuswamy
Director, Professional Services & Implementation at Chargebee

  • Linkedin - Sukanya Kuppuswamy
The Customer Conference - Virtual Edition 2021 - Susi Lindner

Susi Lindner
Director, Customer Success -

Global Key Accounts at Lucid

  • Linkedin - Susi Lindner
The Customer Conference - Virtual Edition 2021 - Morika Georgieva

Morika Georgieva
Customer Success Lead, EMEA

Permutive

  • Linkedin - Morika Georgieva
The Customer Conference - Virtual Edition 2021 - Kevin Clarke

Kevin Clarke
Senior Customer Success Manager

Intelex

  • Linkedin - Kevin Clarke
The Customer Conference - Virtual Edition 2021 - Maressa Mills

Maressa Mills
Senior Customer Success Manager

Poppulo

  • Linkedin - Maressa Mills
The Customer Conference - Virtual Edition 2021 - Johnny Yu-Ta

Johnny Yu-Ta

Customer Success Manager

Baton

  • Linkedin - Johnny Yu-Ta
The Customer Conference - Virtual Edition 2021 - Andreas Heckmann

Andreas Heckmann
EVP & Head of Customer Solution Support & Innovation at SAP SE

  • Linkedin - Andreas Heckmann
The Customer Conference - Virtual Edition 2021 - Maranda Dziekonski

Maranda Dziekonski

Chief Customer Officer

Swiftly

  • Linkedin - Maranda Dziekonski